Robert Pitt Posted April 30, 2017 Report Share Posted April 30, 2017 On 27/01/2017 at 8:34 AM, Shane McDonnell said: The crack is along the top of the Spigot where the tap slides in. I have only managed 5 brews in total. I must say the customer service to outstanding. I have had this same problem, my second beerdroid has just split along where the tap inserts , its a damn problem have notified Coopers and awaiting a reply, I just hope this is not going to be an ongoing problem. Link to comment Share on other sites More sharing options...
Shane McDonnell Posted April 30, 2017 Author Report Share Posted April 30, 2017 I have this problem for the fourth time don't know what to do next. Link to comment Share on other sites More sharing options...
MattS Posted June 18, 2017 Report Share Posted June 18, 2017 I have also just developed a crack where the tap inserts. Luckily (?) I have a second droid so I've swapped over to that. I've raised a query with Brewart. Link to comment Share on other sites More sharing options...
MattS Posted June 19, 2017 Report Share Posted June 19, 2017 And as usual the Brewart customer service shines. They've just arranged for a replacement from my local Hardly Normal store. Link to comment Share on other sites More sharing options...
MattS Posted June 21, 2017 Report Share Posted June 21, 2017 On 19/06/2017 at 3:26 PM, MattS said: And as usual the Brewart customer service shines. They've just arranged for a replacement from my local Hardly Normal store. Replacement picked up. S/N is in the 1200's this time and the firmware needed updating from 09 to 11. Link to comment Share on other sites More sharing options...
Derren Green Posted June 22, 2017 Report Share Posted June 22, 2017 Guys, just a word of advice, when removing the tap for cleaning, don't push on the little latch and then try to pull or wobble it straight back out. It puts pressure on the spigot. Just twist the whole tap unit gently sideways and spin it around. It breaks the seal/grip that the tap has built up and slides out with no effort and there is no pressure applied in areas that can get weak or break. I do the opposite to put the tap back in. A spin/rotation to put it in place and I never actually use the latch, it just slides over the top of the locking lug from the side. Link to comment Share on other sites More sharing options...
Beard Droid Posted June 22, 2017 Report Share Posted June 22, 2017 100% agree, I do exactly the same thing and have never had an issue. Link to comment Share on other sites More sharing options...
MattS Posted June 23, 2017 Report Share Posted June 23, 2017 6 hours ago, Derren Green said: Guys, just a word of advice, when removing the tap for cleaning, don't push on the little latch and then try to pull or wobble it straight back out. It puts pressure on the spigot. Just twist the whole tap unit gently sideways and spin it around. It breaks the seal/grip that the tap has built up and slides out with no effort and there is no pressure applied in areas that can get weak or break. I do the opposite to put the tap back in. A spin/rotation to put it in place and I never actually use the latch, it just slides over the top of the locking lug from the side. That's exactly what I do along with a fair amount of olive oil spread around on the inside of the spigot as well as on the o-rings. The first time I tried to use the latch I gave it up as bad news and came to the same conclusion as you. Link to comment Share on other sites More sharing options...
Pursya Posted June 27, 2017 Report Share Posted June 27, 2017 I also use the twist and remove/install method. the latch to me is just a security feature to stop the tap popping out when brewing/kegging. Link to comment Share on other sites More sharing options...
u9026a Posted February 15, 2019 Report Share Posted February 15, 2019 Droid number 2 just failed with a spigot crack. I have been told that many oils/lubricants are causing the issue. I find that difficult to believe, I reckon this is an expansion/contraction mechanical failure of the very thin plastic spigot. I'd like to know what lubricant Brewart recommend, because using nothing is not an option. Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted March 7, 2019 Report Share Posted March 7, 2019 On 15/02/2019 at 7:25 PM, u9026a said: Droid number 2 just failed with a spigot crack. I have been told that many oils/lubricants are causing the issue. I find that difficult to believe, I reckon this is an expansion/contraction mechanical failure of the very thin plastic spigot. I'd like to know what lubricant Brewart recommend, because using nothing is not an option. Not sure if this can still be an issue but I’m going to put a cable tie around the spigot (trim of the end for neatness) to support it and relieve any expanding pressure putting the tap in and out. Link to comment Share on other sites More sharing options...
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