Delays in shipping

[JAMES WRAY]

I placed an order for a bunch of beer prints, bottles and other supplies about 5 weeks ago, but haven't received and updates and have reached out to them several times.

Is anyone else seeing these very delayed orders? I have a brew that just finished and I want to get started with the bottling!

Anyone had any luck with getting bottles and carbonation tabs elsewhere? 

Thanks!

[Roman Kanivets]

Yep have a thread going as well. I got through to the support they said the shipment got delayed to 11/14. I presume they will start shipping the week of 15th. Waiting on my order to ship as well. 

[Andy]

1 hour ago, Roman Kanivets said:

Yep have a thread going as well. I got through to the support they said the shipment got delayed to 11/14. I presume they will start shipping the week of 15th. Waiting on my order to ship as well. 

Hi Roman

Assuming we are all here in the US having delays.  For future reference, how did you contact US support?  Email or phone?

thanks 

 

 

[Roman Kanivets]

1 hour ago, Andy said:

Hi Roman

Assuming we are all here in the US having delays.  For future reference, how did you contact US support?  Email or phone?

thanks 

 

 

I mostly had luck with emailing. It does take a while for them to gat back though due to Covid situation unfortunately. I heard some people had better luck calling and leaving a voicemail. 

[JAMES WRAY]

BrewArt reached out to me today and sending some of the items to me today (should have them in a few days).

I'm worried about the rest of my order. Hopefully that will come soon as well.

[Roman Kanivets]

On 10/11/2020 at 5:43 PM, JAMES WRAY said:

BrewArt reached out to me today and sending some of the items to me today (should have them in a few days).

I'm worried about the rest of my order. Hopefully that will come soon as well.

Nice good to hear, I'll try to see if they can do the same for my order.