Kevin Martin Posted October 6, 2020 Report Share Posted October 6, 2020 Excited to finally get my brewart today. I just turned it on and its making this noise. It goes away after a few minutes but worried if I start a brew, it will make this noise. It will be going in my kitchen and this noise would get annoying 20201006_181406.mp4 Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 6, 2020 Report Share Posted October 6, 2020 16 minutes ago, Kevin Martin said: Excited to finally get my brewart today. I just turned it on and its making this noise. It goes away after a few minutes but worried if I start a brew, it will make this noise. It will be going in my kitchen and this noise would get annoying 20201006_181406.mp4 Hi Kevin and welcome to the forum. After unpacking did you let it sit for a while before turning it on so the oil in the compressor stabilised? When running the compressor does make some noise but I believe it is softer when the Droid has liquid in it when brewing. Cheers Mark. Link to comment Share on other sites More sharing options...
Kevin Martin Posted October 6, 2020 Author Report Share Posted October 6, 2020 It sounds like the fan is hitting something Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 6, 2020 Report Share Posted October 6, 2020 3 minutes ago, Kevin Martin said: It sounds like the fan is hitting something I’ll refer to the BrewArt Team for you, they don’t take long to respond. Hi @BrewArt Team, Kevin has given a video of the noise, your thoughts? Thanks Link to comment Share on other sites More sharing options...
Kevin Martin Posted October 6, 2020 Author Report Share Posted October 6, 2020 Thanks 1 Link to comment Share on other sites More sharing options...
xpsTech Posted October 7, 2020 Report Share Posted October 7, 2020 On 06/10/2020 at 6:32 PM, Kevin Martin said: It sounds like the fan is hitting something That would be my guess as well. The BeerDroid runs the fan for about a minute on power up, that's probably why it stops after a bit. So if you were to run a brew, it would occur whenever the fan kicked in to cool the internals. It doesn't sound too bad so I don't think any damage is occurring as a result. Based on the excellent customer service by the @BrewArt Team I am sure they will have you sorted and brewing in no time. 3 Link to comment Share on other sites More sharing options...
BrewArt Team Posted October 8, 2020 Report Share Posted October 8, 2020 Hi @Barrelboy, sorry you're having this issue. Do you mind forwarding that video to our email address info@brewart.com ? Sorry it's take a little longer than usual to reply, we've got some staff away sick. Cheers, Em Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 8, 2020 Report Share Posted October 8, 2020 11 minutes ago, BrewArt Team said: Hi @Barrelboy, sorry you're having this issue. Do you mind forwarding that video to our email address info@brewart.com ? Sorry it's take a little longer than usual to reply, we've got some staff away sick. Cheers, Em Hi Em and thanks for the response. Kevin Martin is the one having the problem and I contacted yourself on his behalf. He posted the video here on this site/post on Tuesday above. I’ll get him to sent it to you. Cheers Mark. Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 8, 2020 Report Share Posted October 8, 2020 On 06/10/2020 at 6:39 PM, Kevin Martin said: Thanks Kevin BrewArt has responded (post above). Could you send a copy of your video via email to lnfo@brewart.com Attention Em. Cheers Link to comment Share on other sites More sharing options...
Kevin Martin Posted October 8, 2020 Author Report Share Posted October 8, 2020 1 hour ago, Barrelboy said: Kevin BrewArt has responded (post above). Could you send a copy of your video via email to lnfo@brewart.com Attention Em. Cheers Thanks, my wife has emailed them. Hope it gets sorted soon. I've got the brewart flow and everything ready to go, just need the main bit to start 1 Link to comment Share on other sites More sharing options...
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