Matt Aldous Posted October 9, 2020 Report Share Posted October 9, 2020 I finally got my long awaited beerdroid, unpacked it, turned it on, everything looked great! It appears to have connected to wifi via WPS, and then rebooted. Looked normal, or so I thought. Once it had rebooted, I connected the phone app, that seemed ok, the app indicated there was a firmware update available. Then it rebooted. I've now left it a few hours. It just reboots every couple of minutes, flashes the screen full of icons as part of the power on test, connects to wifi (both the wifi icon and globe icon are static), it briefly shows "F-" and P015 (version 15 firmware), then after a couple more minutes, reboots again. I've tried shutting down for a period, and it's just in this cycle of perpetual reboots. Since the last power off / power on, I managed to get the app to initiate the firmware update, but it gets to about 55 seconds and reboots again. I've also tried reconfiguring the wifi manually, but it reboots before I can even get the phone logged onto the droid. If anyone knows how to get out of this cycle, do a hard reset, or anything else useful, I'd be very grateful.. I should be brewing some beers! Cheers, Matt Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 9, 2020 Report Share Posted October 9, 2020 5 hours ago, Matt Aldous said: I finally got my long awaited beerdroid, unpacked it, turned it on, everything looked great! It appears to have connected to wifi via WPS, and then rebooted. Looked normal, or so I thought. Once it had rebooted, I connected the phone app, that seemed ok, the app indicated there was a firmware update available. Then it rebooted. I've now left it a few hours. It just reboots every couple of minutes, flashes the screen full of icons as part of the power on test, connects to wifi (both the wifi icon and globe icon are static), it briefly shows "F-" and P015 (version 15 firmware), then after a couple more minutes, reboots again. I've tried shutting down for a period, and it's just in this cycle of perpetual reboots. Since the last power off / power on, I managed to get the app to initiate the firmware update, but it gets to about 55 seconds and reboots again. I've also tried reconfiguring the wifi manually, but it reboots before I can even get the phone logged onto the droid. If anyone knows how to get out of this cycle, do a hard reset, or anything else useful, I'd be very grateful.. I should be brewing some beers! Cheers, Matt Hi Matt, Mark here and welcome. “It appears to have connected to wifi via WPS, and then rebooted.” When you say “appears” did you physically connect the unit to wifi as per the manual? Or have you just turned the unit on? Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 9, 2020 Report Share Posted October 9, 2020 Found this in the manual Matt “Error Code E4 Description Additional "Cd" code Cause User Action May appear when configuring Wi-Fi using WPS and your BeerDroid times-out waiting for WPS protocols from the Wi-Fi access point or modem. N/A WPS button on Wi-Fi access point or modem is not pressed within 60 seconds of entering WPS Set-up on your BeerDroid. WPS mode not enabled on your Wi-Fi access point or modem. Tryagain. Enable WPS and try again.” Have you download the BrewArt app? Link to comment Share on other sites More sharing options...
xpsTech Posted October 9, 2020 Report Share Posted October 9, 2020 (edited) Hi @Matt Aldous That's very strange and clearly should not be happening. Let's try to isolate the cause. From the front panel on the BeerDroid go to the Wi-Fi menu and turn Wi-Fi OFF. Turn the power off at the power point for 10 seconds and then back on. Check that the Wi-Fi is off (the wi-fi icon should not be displayed). Does it still reboot every minute? If yes, leave the wi-fi off and try moving the BeerDroid to another power point. Let us know how it goes. Good luck! Edited October 9, 2020 by xpsTech clarity Link to comment Share on other sites More sharing options...
Dustin Frothman Posted October 10, 2020 Report Share Posted October 10, 2020 Sounds like corrupted firmware; as in it hasn't loaded correctly. I found another post on here where someone had asked if there was a factory reset option and apparently there isn't. It's probably best that you contact Brewart directly. They will help you. @BrewArt Team Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 10, 2020 Report Share Posted October 10, 2020 4 minutes ago, Dustin Frothman said: Sounds like corrupted firmware; as in it hasn't loaded correctly. I found another post on here where someone had asked if there was a factory reset option and apparently there isn't. It's probably best that you contact Brewart directly. They will help you. @BrewArt Team I’ll be interested in his reply as I’ve question the turning on and “it appears to be connected......” Link to comment Share on other sites More sharing options...
Matt Aldous Posted October 10, 2020 Author Report Share Posted October 10, 2020 Good morning Mark, Thanks for the welcome, I hope not to bother you all too much. I have downloaded the app on my phone, and connected the droid via WPS to the home wifi. From the phone, I could see the droid, and could initiate the updating of the firmware, so that hopefully proves it is/was connected and set up. Alas, the firmware update never completed last night, despite several attempts, as the droid rebooted before the download counter reached 100 (I assume it's percent download that shows?) I tried again this morning, and the download reached 100, then the unit rebooted, and it's now showing PO17, so I assume that means it's successfully updated the firmware. XPS, thanks for your suggestions, we have some success now. I've switched off the wifi on the droid, and power cycled it. It now runs the fans for about a minute, and does not reboot itself, so this is a definite improvement. I'll await your next suggestion to see what I've stuffed up with the wifi connection. Cheers. Matt. Link to comment Share on other sites More sharing options...
Matt Aldous Posted October 10, 2020 Author Report Share Posted October 10, 2020 I should probably have added that the droid was still rebooting every 60 seconds after the ver17 firmware update. Upon initial start/boot up, does the "F-" have any significance above the "PO 17" firmware indication? Cheers, Matt Link to comment Share on other sites More sharing options...
xpsTech Posted October 10, 2020 Report Share Posted October 10, 2020 2 minutes ago, Matt Aldous said: XPS, thanks for your suggestions, we have some success now. I've switched off the wifi on the droid, and power cycled it. It now runs the fans for about a minute, and does not reboot itself, so this is a definite improvement. I'll await your next suggestion to see what I've stuffed up with the wifi connection. Good to hear @Matt Aldous You haven't stuffed up the wi-fi connection 😃 Likely to be a weak signal or compatibility issue with your modem. Let's try signal strength first. How far from the modem is the Droid? Try moving it to the same room, within 10m. Turn on Wi-Fi and see if it re-boots. To turn on the wi-fi just go to the Wi-Fi menu and set it to ON, no need to reconfigure. Let us know. Link to comment Share on other sites More sharing options...
Matt Aldous Posted October 10, 2020 Author Report Share Posted October 10, 2020 (edited) 7 minutes ago, xpsTech said: Good to hear @Matt Aldous You haven't stuffed up the wi-fi connection 😃 Likely to be a weak signal or compatibility issue with your modem. Let's try signal strength first. How far from the modem is the Droid? Try moving it to the same room, within 10m. Turn on Wi-Fi and see if it re-boots. To turn on the wi-fi just go to the Wi-Fi menu and set it to ON, no need to reconfigure. Let us know. Thanks XPS. Interestingly, the second I touched the up arrow to go to the wifi main menu, it rebooted. Now I've switched wifi back on, it's re-entered its reboot cycle. The droid is about 10m away from the router, my phone on the same network is showing 4/5 bars. The wifi router itself was freshly rebooted this morning. Originally it was in the laundry, about 15m away, showing 3/5 bars on the phone. Cheers. Edited October 10, 2020 by Matt Aldous Link to comment Share on other sites More sharing options...
Matt Aldous Posted October 10, 2020 Author Report Share Posted October 10, 2020 I've now moved the droid immediately next to the router, and still cycling through reboots. The router has both 2.4GHz and 5GHz channels. Is it possible the droid is trying to keep swapping between them and getting confused/overloaded? I might try shutting each of them down in turn and see if that improves things. Cheers. Matt Link to comment Share on other sites More sharing options...
xpsTech Posted October 10, 2020 Report Share Posted October 10, 2020 7 minutes ago, Matt Aldous said: Thanks XPS. Interestingly, the second I touched the up arrow to go to the wifi main menu, it rebooted. Now I've switched wifi back on, it's re-entered its reboot cycle. The droid is about 10m away from the router, my phone on the same network is showing 4/5 bars. The wifi router itself was freshly rebooted this morning. Originally it was in the laundry, about 15m away, showing 3/5 bars on the phone. Cheers. Sounds like an issue with the BeerDroid's Wi-Fi module but a modem compatibility issue is still not ruled out. Best to contact BrewArt support @BrewArt Team. 1 Link to comment Share on other sites More sharing options...
Dustin Frothman Posted October 10, 2020 Report Share Posted October 10, 2020 Hi @Matt Aldous glad to see you were able to successfully apply the firmware. The rebooting sounds like the WiFi module/card is shorting and the BIOS reboots to protect the motherboard. Please contact support. Link to comment Share on other sites More sharing options...
Dustin Frothman Posted October 10, 2020 Report Share Posted October 10, 2020 *snap* @xpsTech, apologies for the double up. Link to comment Share on other sites More sharing options...
Matt Aldous Posted October 10, 2020 Author Report Share Posted October 10, 2020 OK, thanks for your assistance gents, most useful! I'll get in touch with tech support on Monday. Matt. Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 10, 2020 Report Share Posted October 10, 2020 40 minutes ago, Matt Aldous said: I've now moved the droid immediately next to the router, and still cycling through reboots. The router has both 2.4GHz and 5GHz channels. Is it possible the droid is trying to keep swapping between them and getting confused/overloaded? I might try shutting each of them down in turn and see if that improves things. Cheers. Matt Hi again, I know it’s frustrating but we’ll get it going and you won’t regret it. My understanding is that 2.4GHz is required. Cheers Mark. Link to comment Share on other sites More sharing options...
Matt Aldous Posted October 10, 2020 Author Report Share Posted October 10, 2020 2 minutes ago, Barrelboy said: Hi again, I know it’s frustrating but we’ll get it going and you won’t regret it. My understanding is that 2.4GHz is required. Cheers Mark. Mark, I'm looking forward to getting that first (and second) brew on... The droid is definitely connecting on the 2.4 GHz channel, and it was no happier when I had the others shut off as well (was worth eliminating, if nothing else). I've contacted Tech Support, let's see if they can come up with something that doesn't involve having to return the droid. Cheers, Matt. Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 10, 2020 Report Share Posted October 10, 2020 24 minutes ago, Matt Aldous said: Mark, I'm looking forward to getting that first (and second) brew on... The droid is definitely connecting on the 2.4 GHz channel, and it was no happier when I had the others shut off as well (was worth eliminating, if nothing else). I've contacted Tech Support, let's see if they can come up with something that doesn't involve having to return the droid. Cheers, Matt. One last thing, have you done this “3. I've configured my BeerDroid using the WPS or Manual method, why is it not listed in my BrewArt Account? Using WPS or Manual WiFi configuration simply gets your BeerDroid onto your home WiFi network. You now need to link the BeerDroid to your BrewArt Account via brewart.com/register or Link BeerDroid to Your Account button on the BrewArt App. Note that using the BrewArt App to configure the BeerDroid also links it to your BrewArt Account.” Link to comment Share on other sites More sharing options...
Matt Aldous Posted October 10, 2020 Author Report Share Posted October 10, 2020 1 hour ago, Barrelboy said: One last thing, have you done this “3. I've configured my BeerDroid using the WPS or Manual method, why is it not listed in my BrewArt Account? Using WPS or Manual WiFi configuration simply gets your BeerDroid onto your home WiFi network. You now need to link the BeerDroid to your BrewArt Account via brewart.com/register or Link BeerDroid to Your Account button on the BrewArt App. Note that using the BrewArt App to configure the BeerDroid also links it to your BrewArt Account.” Hi Mark, Yes, I've linked the droid to the account. I can see the droid in my account, and successfully used the phone app to activate the firmware update. At least, the firmware update started successfully from the app, I'm hoping it finished successfully. Cheers, Matt. 1 Link to comment Share on other sites More sharing options...
Rob Courtney Posted October 10, 2020 Report Share Posted October 10, 2020 19 hours ago, Matt Aldous said: I finally got my long awaited beerdroid, unpacked it, turned it on, everything looked great! It appears to have connected to wifi via WPS, and then rebooted. Looked normal, or so I thought. Once it had rebooted, I connected the phone app, that seemed ok, the app indicated there was a firmware update available. Then it rebooted. I've now left it a few hours. It just reboots every couple of minutes, flashes the screen full of icons as part of the power on test, connects to wifi (both the wifi icon and globe icon are static), it briefly shows "F-" and P015 (version 15 firmware), then after a couple more minutes, reboots again. I've tried shutting down for a period, and it's just in this cycle of perpetual reboots. Since the last power off / power on, I managed to get the app to initiate the firmware update, but it gets to about 55 seconds and reboots again. I've also tried reconfiguring the wifi manually, but it reboots before I can even get the phone logged onto the droid. If anyone knows how to get out of this cycle, do a hard reset, or anything else useful, I'd be very grateful.. I should be brewing some beers! Cheers, Matt I have maybe 100 funny answers, though none of them useful. If you need cheering up, I will star posting them. In saying that though, if it needs to be replaced, then so be it, it will be annoying but when the droid starts working, you will brew really good beer. 3 Link to comment Share on other sites More sharing options...
xpsTech Posted October 11, 2020 Report Share Posted October 11, 2020 23 hours ago, Matt Aldous said: I've contacted Tech Support, let's see if they can come up with something that doesn't involve having to return the droid. Hey Matt, There is more thing you can do that will identify whether it's a modem compatibility issue or an issue with the Droid's wi-fi module. I imagine this will be an important piece of information that BrewArt will need to resolve your issue quickly. Are you able to connect your Droid to a different wi-fi access point? A friend or neighbour? Or connect it to your phone running as a hot spot? The hot spot option is a little tricky but doable; I had to resort to that for a about a week last year... but that's another story that belongs in a forum about crappy internet service providers. Here's to a speedy resolution! Link to comment Share on other sites More sharing options...
Matt Aldous Posted October 11, 2020 Author Report Share Posted October 11, 2020 37 minutes ago, xpsTech said: Hey Matt, There is more thing you can do that will identify whether it's a modem compatibility issue or an issue with the Droid's wi-fi module. I imagine this will be an important piece of information that BrewArt will need to resolve your issue quickly. Are you able to connect your Droid to a different wi-fi access point? A friend or neighbour? Or connect it to your phone running as a hot spot? The hot spot option is a little tricky but doable; I had to resort to that for a about a week last year... but that's another story that belongs in a forum about crappy internet service providers. Here's to a speedy resolution! XPS, I'd love to try that, but as soon as I turn wifi on, I am unable to get the connection before the droid reboots. I assume I'd need to select manual wifi setup (can't trigger WPS on my phone if it's working as a hotspot), then connect to the droid, enter the app, then switch the wifi to my phone hotspot? When I try to enter manual mode, it reboots before I get any success, this is the usual sequence:- Power on the droid (wifi is still switched off from yesterday's attempts). Screen flashes everything on, then F- PO17. Cooling fan starts. Then settles on 'normal' screen. Droid sits there happily, 15s after bootup screen light extinguishes, 1 minute after bootup cooling fans shut down. "ALE" menu line is flashing, this is what I would expect. Leave it a few more minutes. Hit "Up" arrow button to access "WI-FI" (Note, wifi is still off!), droid reboots, fans restart, screen shows everything, then F-PO17, then flashing "ALE" menu line. Quickly hit up arrow then tick button to access wifi, hit UP again to enter manual setup, wifi fan icon starts to flash. Open BrewArt app on phone, select "My BeerDroid", select "Setup for wifi" Open phone's wifi menu, eventually see "BeerDroid X.X.X.X.YYYY.ZZZZ" (or similar). Select Beerdoid as wifi source for phone. Get asked for password, enter YYYYZZZZ from the beerdroid's serial number (I got this from a webpage somewhere, it's not listed in the instruction manual). Connection error... Depending on how quickly I've typed, fumbled and cursed, the beer droid will have rebooted again by now (every 60 seconds, on the dot). Can you see any error in this approach? I've also had the phone app already open, and the wifi scan page already open, to save a couple of seconds. Rob, it may be time to deploy the humourous anecdotes, I'm running out of novel profanities! Cheers, Matt I'm about to try this with the phone already in wifi hotspot mode, and a laptop to attach to the droid. I'll let you know if I have any success. OK, just tried logging in with the phone and the laptop. Turns out the password is "XXXX-YYYY" One riddle solved. I still cannot maintain a period long enough to connect to the droid using any device (wifi router, phone in isolation or in hotspot mode, laptop in isolation or in hotspot mode). The best I achieved was the phone indicating "Ready to connect once internet connection is available". By then the droid had rebooted. It may be a more useful fact for tech support that with wifi turned off, it's stable, until I press one of the buttons, then it reboots immediately. If wifi is switched on, it reboots every 60 seconds. Link to comment Share on other sites More sharing options...
xpsTech Posted October 11, 2020 Report Share Posted October 11, 2020 Hey Matt, I'd say all things point to a fault with the Droids Wi-Fi module. It looks like it will need to be replaced. However I hope that with all this pre-emptive diagnosis info @BrewArt Team will be able to decide quickly. Good luck. Link to comment Share on other sites More sharing options...
Matt Aldous Posted October 11, 2020 Author Report Share Posted October 11, 2020 Thanks everyone. Fingers crossed for a speedy remedy/replacement. Matt Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted October 15, 2020 Report Share Posted October 15, 2020 On 11/10/2020 at 2:42 PM, Matt Aldous said: Thanks everyone. Fingers crossed for a speedy remedy/replacement. Matt Hi Matt, BrewArt team tech contacted yet? Link to comment Share on other sites More sharing options...
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