Alan Batchelor Posted November 8, 2020 Report Share Posted November 8, 2020 Hello all, I see on the Facebook page people reporting issues with the iPhone app not connecting or it has authentication issues. If it does open it does not look right or the notifications are missing. This has been going on for quite a few days. I am wondering if this is just a US issue or other countries are having problems. I can’t imagine there is just one server in Australia but maybe! thoughts? Alan Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted November 8, 2020 Report Share Posted November 8, 2020 12 minutes ago, Alan Batchelor said: Hello all, I see on the Facebook page people reporting issues with the iPhone app not connecting or it has authentication issues. If it does open it does not look right or the notifications are missing. This has been going on for quite a few days. I am wondering if this is just a US issue or other countries are having problems. I can’t imagine there is just one server in Australia but maybe! thoughts? Alan Not sure here. The app on my Samsung Galaxy has been ok however I tend to use the iPad and that’s been great. I think BrewArt is looking into the issue. Cheers Link to comment Share on other sites More sharing options...
Alan Batchelor Posted November 9, 2020 Author Report Share Posted November 9, 2020 (edited) A new error just now..Please see picture. Alan Edited November 9, 2020 by Alan Batchelor Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted November 9, 2020 Report Share Posted November 9, 2020 10 minutes ago, Alan Batchelor said: A new error just now..Please see picture. Alan I’ll reference through to the BrewArt team for you. @BrewArt Teamcan you help our American friend, thanks Mark. Link to comment Share on other sites More sharing options...
BrewArt Team Posted November 9, 2020 Report Share Posted November 9, 2020 Thanks @Captain 3 Droids and @Alan Batchelor, We had some server issues over the weekend which have been fixed, but this is an error I've never seen before. I'll get it sent off to our developers and hopefully I'll get an answer soon. Cheers Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted November 9, 2020 Report Share Posted November 9, 2020 44 minutes ago, BrewArt Team said: Thanks @Captain 3 Droids and @Alan Batchelor, We had some server issues over the weekend which have been fixed, but this is an error I've never seen before. I'll get it sent off to our developers and hopefully I'll get an answer soon. Cheers Great stuff. Link to comment Share on other sites More sharing options...
Alan Batchelor Posted November 9, 2020 Author Report Share Posted November 9, 2020 @BrewArt Team I tried the app this morning 7am eastern time US and seems I can now get in ok. I will let you know if I run into issues. Thank You Alan 1 Link to comment Share on other sites More sharing options...
Glen Rycroft Posted November 9, 2020 Report Share Posted November 9, 2020 It was a bit funky for me over the weekend too but all seems good now. 1 Link to comment Share on other sites More sharing options...
Alan Batchelor Posted November 9, 2020 Author Report Share Posted November 9, 2020 Hello @BrewArt Team might have spoken to soon. I get into the status most times but it does still hang occasionally on authenticating. And when I am in I can’t get the notifications. Please see pic. So although better I feel there are still problems. Another issue is uploading a photo in the forum. Took 2 mins to load.. Alan Link to comment Share on other sites More sharing options...
BrewArtistic Master Posted November 15, 2020 Report Share Posted November 15, 2020 Anyone still have problem connecting to server with the app ? I am unable to connect all day. Link to comment Share on other sites More sharing options...
Alan Batchelor Posted November 15, 2020 Author Report Share Posted November 15, 2020 Not working for me either. Been spotty since last weekend. I have a message into brewart support but they are not responding. Not quite sure why, normally very responsive 🤷♂️ ~Alan Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted November 15, 2020 Report Share Posted November 15, 2020 5 hours ago, Alan Batchelor said: Not working for me either. Been spotty since last weekend. I have a message into brewart support but they are not responding. Not quite sure why, normally very responsive 🤷♂️ ~Alan Been playing up, on and off. It is now down on both my iPad and iPhone. I do note that the Droids have both symbols, the wifi and world globe. I would thing BrewArt are aware and will get onto it soon. Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted November 16, 2020 Report Share Posted November 16, 2020 4 hours ago, Captain 3 Droids said: Been playing up, on and off. It is now down on both my iPad and iPhone. I do note that the Droids have both symbols, the wifi and world globe. I would thing BrewArt are aware and will get onto it soon. BrewArt Tech team are on to it, email message received. Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted November 16, 2020 Report Share Posted November 16, 2020 Hi Hi BrewArtist, Over the weekend we have been made aware that some users have experienced intermittent service disruptions. Our tech team are on to it and working as quickly as possible to have this resolved. If you have contacted us over the weekend, we will get back to you as soon as possible, but due to higher than usual enquiries it may take a little longer. Rest assured if you are mid-brew the BeerDroid will maintain correct temperature- YOUR BEER IS SAFE! Thanks for your patience. Cheers, The BrewArt Team Unsubscribe BrewArt | 461 South Road | Regency Park, SA 5010 | Australia You are receiving this email because you have signed up to BrewArt News and have selected to receive communications from us on BrewArt products and offers. BrewArtist, Over the weekend we have been made aware that some users have experienced intermittent service disruptions. Our tech team are on to it and working as quickly as possible to have this resolved. If you have contacted us over the weekend, we will get back to you as soon as possible, but due to higher than usual enquiries it may take a little longer. Thanks for your patience. Cheers, The BrewArt Team 1 Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted November 16, 2020 Report Share Posted November 16, 2020 Back up and running now, both iPad and iPhone. Fast reaction by the team. Link to comment Share on other sites More sharing options...
Dave Lock Posted January 23, 2021 Report Share Posted January 23, 2021 (edited) But surely the serialization error posted above is not properly fixed, it will need an app update to fix that. Looks to me like the programmer didn't allow for handling null returns on the return data, the code needs to first check if the return data (I assume JSON) is null before trying to serialize it. Otherwise that issue is still there waiting to rear its head again. Edited January 23, 2021 by Dave Lock Link to comment Share on other sites More sharing options...
Dustin Frothman Posted January 23, 2021 Report Share Posted January 23, 2021 45 minutes ago, Dave Lock said: But surely the serialization error posted above is not properly fixed, it will need an app update to fix that. Looks to me like the programmer didn't allow for handling null returns on the return data, the code needs to first check if the return data (I assume JSON) is null before trying to serialize it. Otherwise that issue is still there waiting to rear its head again. 🤓 I know what you're saying but I reckon you've probably lost few mate. Link to comment Share on other sites More sharing options...
Dave Lock Posted January 23, 2021 Report Share Posted January 23, 2021 (edited) 58 minutes ago, Dustin Frothman said: 🤓 I know what you're saying but I reckon you've probably lost few mate. For what reason would you say that? If you think what I posted is negative of anyone or anything then you clearly did not understand what I was saying. What is being discussed in this thread is not one technical issue but two. One issue (server outage) triggered the other issue (app trying to serialise a null object). The first issue is fixed, well done to whoever did that, but the 2nd issue is in the app so without an app update it's still there for users. It's not a serious issue (because it doesn't crash the app) but if a similar trigger condition occurs it will obviously occur again. It's the sort of issue that goes on the bug list for the next update. If that has already occurred then all good, but there is no mention of that here, hence why I posted. I've been programming for 40 years, I done hundred if bugs like this in that time. They're hard to find but simple to fix so programmers are usually thankful for the heads up. What I posted was purely making the point there's 2 issues there with a little bit of tech info in case the brewart team see the post. And with that experience I can say that issue would have crashed the app if it wasn't well programmed, so kudos to the programmer for doing a good job with it. Cheers. Edited January 23, 2021 by Dave Lock Link to comment Share on other sites More sharing options...
Rob Courtney Posted January 23, 2021 Report Share Posted January 23, 2021 1 hour ago, Dave Lock said: For what reason would you say that? Because most of us are still looking for the "any key" on our keyboards 1 Link to comment Share on other sites More sharing options...
Dave Lock Posted January 23, 2021 Report Share Posted January 23, 2021 (edited) 13 minutes ago, Rob Courtney said: Because most of us are still looking for the "any key" on our keyboards As I'm still trying to figure what a "cold crash" actually means. I figure it's a term for an automatic stage in the process, but the way it's mentioned sometimes, I'm questioning my assumption on that, that it might be a separate optional step. It'll all make sense soon enough. Cheers. Edited January 23, 2021 by Dave Lock Link to comment Share on other sites More sharing options...
Rob Courtney Posted January 23, 2021 Report Share Posted January 23, 2021 13 minutes ago, Dave Lock said: As I'm still trying to figure what a "cold crash" actually means. I figure it's a term for an automatic stage in the process, but the way it's mentioned sometimes, I'm questioning my assumption on that, that it might be a separate optional step. It'll all make sense soon enough. Cheers. "Cold Crashing" or putting the beer into storage mode is getting the beer to 4 degrees which when done for 48 hours or more helps to clear up the beer the yeast will flocculate and settle to the bottom of the BeerDroid, leaving behind a clearer beer. In saying that, I would rarely do this, the beer is very clear anyways, where it is very handy is if you are using th Brewart Hop filer and dry hopping, as this will reduce the amount of hop residue going through theBrewart filter. As I use a hop ball, I don't need to do it plus those two extra days really cut into my drinking schedule 1 Link to comment Share on other sites More sharing options...
Rob Courtney Posted January 23, 2021 Report Share Posted January 23, 2021 In saying that though @Dave Lock your second post on the app fix made a lot of sense, it was written in a way that even the technaphobes could understand Link to comment Share on other sites More sharing options...
Dustin Frothman Posted January 23, 2021 Report Share Posted January 23, 2021 3 hours ago, Dave Lock said: For what reason would you say that? If you think what I posted is negative of anyone or anything then you clearly did not understand what I was saying. Relax Dave, I understood perfectly. I don’t think you were being negative, it was just a joke. Rob got it. 🍻 Link to comment Share on other sites More sharing options...
Dave Lock Posted February 21, 2021 Report Share Posted February 21, 2021 On 23/01/2021 at 6:58 PM, Dustin Frothman said: Relax Dave, I understood perfectly. I don’t think you were being negative, it was just a joke. Rob got it. 🍻 All good, I've obviously been out of country too long, the joke went over my head. Cheers. 1 Link to comment Share on other sites More sharing options...
Captain 3 Droids Posted February 21, 2021 Report Share Posted February 21, 2021 What have you been brewing of late? Link to comment Share on other sites More sharing options...
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