Patty

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Patty    24

Talking forever to sign in and then just tell me there is a problem logging in, please try again later.  I am going to uninstall it and reinstall it.

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Patty    24

Nope didn't working. Ill be emailing the team soon. I thought it might have beer a sever problem. But since yours is working fine deek, I'm lost.

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Patty    24

Hey Pete, I saw that postage, I can log on to the website with my account, tried makinhg another account for the app and still nothing. I'll have a look at the modem later. Cheers Pete

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Pursya    121

Looked at the Droid tonight and it says "ready to keg".

no notification via the app.

is it broken?

should I reinstall?

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Deeks    140

Is the Droid connected to the internet and wifi working?

The app gets the data from the BrewArt server so if the Droid can't connect to the sever via the internet then the app won't show the status of the Droid.

Also there is a bit of a delay between the Droid and the app as I think the Droid only updates the server with a certain time interval so the Droid won't be continuously uploading data so you may find that it doesn't notify as soon as it is ready to keg but shouldn't take longer then an hour to display it on the app.

I don't think there is an issue with the server as I can still access my app at the moment.

Hopefully it will sort itself out but let us know how you go.

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Pursya    121

I can connect to the Droid via wifi at home and work and via 4G out and about.

On both iPad and iPhone.

Actual completion was a 9:56 at night, so I was home and did not notice any issue.

My only thought is that somehow the internet went down at the critical moment.

If it happens at end of program of my next brew then I have a problem.

Edited by Pursya
  • Upvote 1

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Derren Green    41

Hi Pursya,

I had exactly the same issue.  Had been waiting 16 days for my Birra Italiano to finish fermentation and just by chance I looked at the screen on the droid and it said Ready to Keg.  No notification from the App - its always notified me correctly in the past.

Also when I finished bottling I normally get another notification that its added two kegs to my shelf.  Did not get that either.

I have had no internet issues and I have check that my iPhone is still all correctly set up for notifications.

Could be a glitch for support?

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Deeks    140

I guess it may have been an issue with the BrewArt server then. It's probably best to contact BrewArt tech support and they can remote into your Droid and see what is happening and check the status of what has been updated on the server.

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Hey BrewArtists,

We recently had a minor glitch with push notifications from the app. All resolved now and there should be no ongoing issues regarding push notifications.

Have a good weekend!

Cheers, 

The BrewArt Team

 

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MattS    8

So 2 days ago I used the app on the way home from work to move from storage to kegging mode. When I got home nothing had happened and I put it down to an Internet glitch. Did the same thing yesterday and this time watched the app. It appeared to be doing something but the display on the app didn't indicate a change in the zone. I repeated this about 6 times and no change.

Anyway the short story is that I had to log out of the app and log back in. From then on in my zone changes worked. The odd thing was that even though I couldn't get the zones to change before the logout/login process my droids were still both reporting their current status back to me, just wouldn't accept a change.

So, if this happens to you the fix is to logout and login again.

Cheers

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MattS    8

Can't login to the app this morning. Changed my password and still no go. I can login to the store and here so not an account issue. On brewart.com under the account section I can access everything except the "My Beer Droid" option - it times out and gives me a blank screen. There seem to be others affected as well (see justbrewart.com.au). Looks like a backend fail of some sort.

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dcm    69

Also affected.  Came back from a trip interstate with a brew on. Fired up the app (my Android device stayed at home) and it spun its wheels for a while and now is stuck asking me if I want to setup a new beer droid (having apparently forgotten my old one).

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MattS    8

And now it works again. Started working after updating IOS to 10.3.3 on my iPhone. Not sure if the update is related to the fix but it's working again.

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MattS    8
23 hours ago, MattS said:

And now it works again. Started working after updating IOS to 10.3.3 on my iPhone. Not sure if the update is related to the fix but it's working again.

Just got an email from Brewart confirming they had app issues over the weekend. So nothing to do with the IOS update - just a coincidence. It's working fine now and my manually started brews are showing up in the app so all good.

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Pursya    121

I had an issue where I could not get on to the app, or connect to the Droid last week.

Brewart were unable to solve it.

I ended up creating a new account so that I could continue to brew.

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